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Watershed Management

Utility Customer Operations
Service Center

Walk-In Lobby
774 Jordan Lane
Suite 200
Decatur, GA 30033

Lobby Hours - 8:00 a.m. - 5:00 p.m.
Monday - Friday
(Please Note: There is no more night depository.)

Phone Number: (404) 378-4475

Customer Service -
New Service -

IVR Phone Payments
Phone Number: 1-866-227-8924

Emergency Line
(770) 270-6243

Pay Over the Phone
(404) 371-6294

Billing Inquiries
(404) 378-4475

Toilet Retrofit Rebate Program

Beginning January 8, 2008, the Department of Watershed Management offers a Toilet Retrofit Rebate Program to active DeKalb County water customers whose homes are individually metered. This program will assist customers in replacing their old toilets with high-efficiency toilets to conserve water and save money. Current toilets must have a capacity of 1.6 GPF or more and must be replaced with a new EPA approved WaterSense low flow fixture of 1.28 gallons or less or ultra-high-efficiency WaterSense labeled toilets of 1.1 gallons or less.

Learn requirements and how to apply at their website: HERE

Additional Information

Billing, New Service and Meter Reading Inquires form is found HERE.

The water quality and water/sewer repairs, maintenance, or construction inquires form is found HERE.

Information on the Disconnection Moratorium being lifted on  July 1, 2021 can be found HERE.

Instructions on how to calculate your month water usage can be found HERE.

You can get the most current (and previous) drinking water quality reports HERE.

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