Utility Customer Operations
774 Jordan Lane
Decatur, GA 30033
Lobby Hours - 8:00 a.m. - 5:00 p.m.
Monday - Friday
(Please Note: There is no more night depository.)
Phone Number: (404) 378-4475
Customer Service - email@example.com
New Service - firstname.lastname@example.org
IVR Phone Payments
Phone Number: 1-866-227-8924
Pay Over the Phone
Toilet Retrofit Rebate Program
Beginning January 8, 2008, the Department of Watershed Management offers a Toilet Retrofit Rebate Program to active DeKalb County water customers whose homes are individually metered. This program will assist customers in replacing their old toilets with high-efficiency toilets to conserve water and save money. Current toilets must have a capacity of 1.6 GPF or more and must be replaced with a new EPA approved WaterSense low flow fixture of 1.28 gallons or less or ultra-high-efficiency WaterSense labeled toilets of 1.1 gallons or less.
Learn requirements and how to apply at their website: HERE
Billing, New Service and Meter Reading Inquires form is found HERE.
The water quality and water/sewer repairs, maintenance, or construction inquires form is found HERE.
Information on the Disconnection Moratorium being lifted on July 1, 2021 can be found HERE.
Instructions on how to calculate your month water usage can be found HERE.
You can get the most current (and previous) drinking water quality reports HERE.