Dedicated to the quality of life and well-being of our community
Watershed Management
Utility Customer Operations
Service Center
Walk-In Lobby
774 Jordan Lane
Suite 200
Decatur, GA 30033
Lobby Hours - 8:00 a.m. - 5:00 p.m.
Monday - Friday
(Please Note: There is no more night depository.)
Phone Number: (404) 378-4475
Email:
Customer Service - dekalbwaterservice@dekalbcountyga.gov
New Service - newwaterservice@dekalbcountyga.gov
IVR Phone Payments
Phone Number: 1-866-227-8924
​
Emergency Line
(770) 270-6243
​
Pay Over the Phone
(404) 371-6294
​
Billing Inquiries
(404) 378-4475
Toilet Retrofit Rebate Program
Beginning January 8, 2008, the Department of Watershed Management offers a Toilet Retrofit Rebate Program to active DeKalb County water customers whose homes are individually metered. This program will assist customers in replacing their old toilets with high-efficiency toilets to conserve water and save money. Current toilets must have a capacity of 1.6 GPF or more and must be replaced with a new EPA approved WaterSense low flow fixture of 1.28 gallons or less or ultra-high-efficiency WaterSense labeled toilets of 1.1 gallons or less.
​
Learn requirements and how to apply at their website: HERE
Additional Information
Billing, New Service and Meter Reading Inquires form is found HERE.
​
The water quality and water/sewer repairs, maintenance, or construction inquires form is found HERE.
​
Information on the Disconnection Moratorium being lifted on July 1, 2021 can be found HERE.
​
Instructions on how to calculate your month water usage can be found HERE.
​
You can get the most current (and previous) drinking water quality reports HERE.